Description

You will manage high-level technical support for executive users and oversee the service desk team in Scottsdale, AZ.

Responsibilities

• Resolve complex hardware and software issues for VIP and executive users across Windows and Mac environments.
• Manage the DSS technician team and oversee daily service desk procedures and ticket queues.
• Image, configure, and maintain workstations, mobile fleets, and office technologies using SCCM.
• Support data center operations, manage IT asset inventory, and assist with company integrations.
• Escalate tier 2 and 3 issues and document resolutions for local IT and off-site contractors.

Required Skills

• 5+ years of experience in IT infrastructure and desktop support.
• Proficiency with Windows and Mac operating systems.
• Hands-on experience with Android and iOS mobile device management.
• Technical knowledge of Active Directory and Group Policies.
• Experience with SCCM, IIS, and scripting.
• Familiarity with server hardware and networking fundamentals.
• Ability to manage hardware lifecycle, including procurement and asset logging.
• Strong interpersonal skills for interacting with top executive management.
• Willingness to travel between sites locally and within the US.

Preferred Skills

• Microsoft certification.
• Systems Administration or System Engineer background.

Key Skills

Education

Not specified