Description

Provide end-user technical support for Windows, Mac, and iOS environments.

Responsibilities

• Resolve hardware and software issues for Windows PCs, Macs, and iOS handheld devices.
• Manage incident tickets within ServiceNow, including detailed documentation and information gathering.
• Support meeting room technology, including TVs, Polycom, and audio/video conferencing hardware.
• Execute new user onboarding by preparing IT equipment and configuring new machines via imaging guides.
• Follow technical protocols for retiring and wiping old devices in coordination with the asset manager.

Required Skills

• 5+ years of experience in technical support roles.
• Hands-on experience supporting Windows PC and Mac operating systems.
• Proficiency with ServiceNow for incident management and ticket lifecycle.
• Experience troubleshooting Microsoft Office 365 (online and desktop applications).
• Hardware break-fix experience, specifically with Dell and Mac platforms.
• Ability to support peripherals including cabling, projectors, phones, keyboards, and mice.
• Knowledge of iOS and other handheld device support.

Key Skills

Education

ANY GRADUATE