Description

You own the escalation path for complex end-user computing and desktop support issues.

This role is on-site.

Responsibilities

• Provide Level 2 technical support for desktops, laptops, mobile devices, and enterprise applications.
• Troubleshoot VDI environments including Citrix, VMware Horizon, Azure Virtual Desktop, and Windows 365.
• Resolve session connectivity, authentication, application access, and performance issues.
• Configure, deploy, and maintain corporate endpoints using enterprise device management tools.
• Manage software installations, upgrades, patching, and endpoint lifecycle activities.

Required Skills

• 8+ years of experience in desktop support or enterprise IT environments.
• Strong experience with Windows Desktop Environments and Microsoft Office 365.
• Proficiency with Active Directory and enterprise ticketing systems.
• Hands-on experience with Citrix, VMware Horizon, Azure Virtual Desktop, or Windows 365.
• Experience with endpoint management solutions such as Intune, SCCM, or Jamf.
• Strong troubleshooting skills across hardware, software, networking, and virtual desktop technologies.

Preferred Skills

• CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL Foundation certifications.
• Experience with project coordination and enterprise technology deployments.

Key Skills

Education

Any Graduate