Description

Lead field service operations providing deskside support and on-site problem resolution for end users.

Responsibilities

• Resolve hardware and software issues for Windows PC and Mac users through face-to-face deskside support.
• Manage the full lifecycle of IT equipment, including new user onboarding, preparing hardware, and following technical guides for wiping and retiring old devices.
• Assign and manage incident tickets using ServiceNow to ensure timely resolution.
• Support meeting room technology, including televisions, Polycom, and other audio/video conferencing hardware.
• Coordinate with the asset manager to ensure proper device retirement and inventory accuracy.

Required Skills

• 5+ years of experience in desktop support or field services.
• Hands-on expertise troubleshooting Windows PC and Mac hardware and software.
• Proficiency with Office 365 and break-fix procedures.
• Experience managing incident tickets within ServiceNow.
• Technical knowledge of peripherals, including cabling, projectors, phones, keyboards, and mice.
• Ability to deploy new laptops and manage loaner device rotations.
• Experience supporting AV hardware and conferencing systems.
• Degree or equivalent educational background (Any Graduate).

Key Skills

Education

ANY GRADUATE