Description

You will lead field service operations providing deskside support and on-site problem resolution for end users.

Responsibilities

  • Resolve hardware and software issues for Windows PC and Mac users through face-to-face deskside support.
  • Manage the full lifecycle of IT equipment, including new user onboarding, preparing hardware, and following technical guides for wiping and retiring old devices.
  • Assign and manage incident tickets using ServiceNow to ensure timely resolution.
  • Support meeting room technology, including televisions, Polycom, and other audio/video conferencing hardware.
  • Coordinate with the asset manager to ensure proper device retirement and inventory accuracy.

Required Skills

  • 5+ years of experience in desktop support or field services.
  • Hands-on expertise troubleshooting Windows PC and Mac hardware and software.
  • Proficiency with Office 365 and break-fix procedures.
  • Experience managing incident tickets within ServiceNow.
  • Technical knowledge of peripherals, including cabling, projectors, phones, keyboards, and mice.
  • Ability to deploy new laptops and manage loaner device rotations.
  • Experience supporting AV hardware and conferencing systems.
  • Degree or equivalent educational background (Any Graduate).

Key Skills
Education

ANY GRADUATE

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