Description

You will troubleshoot and repair desktop and laptop hardware, managing break/fix for workstations, notebooks, and Dell tablets across large facilities. You will resolve Windows (including Big Sur and above) and macOS issues, support Intel servers, and maintain basic network and telecom systems. You will use ticketing systems like ServiceNow, handle executive-level support, and ensure timely resolution with minimal supervision.

Responsibilities

• Troubleshoot and repair desktop and laptop hardware in the field or office environment.
• Resolve Windows and macOS operating system issues, including version-specific updates.
• Manage break/fix requests for desktops, workstations, notebooks, and tablets.
• Support Intel servers, networks, and telecom systems as required.
• Utilize ticketing systems (ServiceNow, Smart IT, IT Connect) for issue tracking and resolution.

Required Skills

• 5+ years of experience in desktop support or related IT environments.
• Strong proficiency in Microsoft Windows and macOS troubleshooting.
• Hands-on experience with break/fix for hardware including Dell tablets.
• Familiarity with Intel servers, basic networking, and telecom systems.
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint).
• Ability to walk long distances across large facilities.
• Valid driver’s license and reliable transportation.
• Ability to pass a background security check.

Preferred Skills

• CompTIA A+, Microsoft MCSA, CCNA, or CCNP certifications.
• Experience with SCCM, remote PC control, and video conferencing tools.
• Previous experience supporting executive-level users.

Any Graduate

Key Skills

Education

Any Gradute