Description

You will provide dedicated IT support to onsite and remote executives and staff.

This role is on-site.

Responsibilities

• Resolve complex break/fix issues for computers and specialized devices in person or via telephone.
• Perform hardware and software installations, replacements, and upgrades.
• Set up and monitor high-priority executive meetings using collaboration and AV services.
• Conduct regular walkthroughs to provide proactive support to high-visibility individuals.
• Log, report, and monitor desktop operations following established procedures.

Required Skills

• 5+ years of experience with desktop hardware, operating systems, and smartphones.
• 5+ years of experience with Microsoft O365 products including Windows, Office, Outlook, and Skype.
• 5+ years of experience with business communication platforms, messaging, and video conferencing.
• Hands-on experience troubleshooting barcodes, scanners, and printers.
• Technical knowledge of current protocols, operating systems, and standards.
• Ability to provide support during off-hours and weekends.
• Strong written and oral communication skills for executive-level interaction.
• Analytical problem-solving abilities with high attention to detail.

Preferred Skills

• Experience researching and testing new technologies to improve support for executives and users.

Key Skills

Education

Any Gradute