Description

You will manage the full lifecycle of desktop devices, handling hardware, software, and connectivity incidents.

Responsibilities

• Resolve desktop hardware, software, and connectivity incidents from initial report through to resolution.
• Execute IMAC (Install, Move, Add, Change) and deskside support services for field users.
• Perform break-fix services for laptops and desktops, including hardware replacements and patch updates.
• Deploy appropriate desktop images and manage spare and buffer stock levels.
• Provide VIP deskside support and act as the primary onsite IT point of contact for urgent issues.

Required Skills

• 5+ years of experience in desktop support or end-user computing.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Strong expertise in EUC tools and remote support tools.
• Advanced knowledge of MS Office and Outlook.
• Understanding of ITIL processes, specifically Incident, Change, Problem, and Service Request management.
• Associate degree (A.A.) or equivalent in electronics; Bachelor's degree preferred.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting MAC devices and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate