Description

Provide technical support to end users and the service desk team as the single point of contact.

This role is on-site.

Responsibilities

• Deliver phone and deskside support for end users, including C-suite executives.
• Manage the full issue lifecycle in ServiceNow, ensuring strict SLA compliance and ticket hygiene.
• Troubleshoot, configure, and test hardware and software following approved procedures.
• Execute client onboarding, transfers, off-boarding, and asset refresh projects.
• Maintain accurate hardware/software setup documentation and AMDB records.

Required Skills

• A+ certification and CCNA (or equivalent network experience).
• 2+ years of experience with Microsoft Windows and network troubleshooting.
• Proficiency with Microsoft Office/O365 and the Microsoft end-user suite.
• Experience supporting web-based applications.
• Working knowledge of PC imaging tools.
• Experience using diagnosis and remote control tools.
• Strong analytical, problem-solving, and time management skills.

Preferred Skills

• Experience working within the ServiceNow platform.

Key Skills

Education

ANY GRADUATE