Description

You will provide technical support and hardware troubleshooting for end users in a professional service capacity.

Responsibilities

• Diagnose and resolve hardware, software, and network issues for laptops, desktops, printers, and mobile devices.
• Monitor, manage, and restore terminal service clients, PCs, and notebooks to network service.
• Customize desktop hardware to meet user specifications and site standards.
• Manage parts inventory, document repairs, and handle equipment packaging and transport.
• Escalate complex issues to Tier 3 support teams when restoration is beyond local scope.
• Analyze incoming call trends and support problems to improve service delivery.

Required Skills

• 7+ years of experience in IT support and customer service roles.
• Proficiency with Windows Operating Systems (including XP, 2000, and 98).
• Experience with MS Office Suite (Word, Excel, PowerPoint, Outlook/Exchange).
• Hands-on experience with remote desktop connectivity tools like RDP and PCAnywhere.
• Technical knowledge of VPN and remote dial-in user support.
• Proven ability to troubleshoot hardware, software, and network connectivity.
• Strong ability to prioritize workloads and meet SLAs under pressure without supervision.
• Effective communication skills for face-to-face, telephone, and written support.
• Any Graduate degree.

Key Skills

Education

Any Graduate