Description

You will provide technical maintenance and support for workstations, printers, and peripherals.

Responsibilities

• Maintain and support workstations, printers, and peripheral hardware.
• Resolve requests, incidents, and problems by taking ownership of the lifecycle of each issue.
• Document all technical resolutions and processes clearly.
• Prioritize customer requests and ongoing projects within a high-stress environment.
• Support hardware and software in various physical environments, including outdoor or unclean conditions.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Microsoft Windows operating systems and the Office suite.
• Experience using Microsoft Active Directory.
• Experience with Microsoft SCCM and imaging software.
• Understanding of Client/Server environments.
• Fundamental knowledge of Point of Sale (POS) system functions.
• Strong analytical approach to troubleshooting and problem resolution.
• Ability to work weekends and holidays as required.
• Degree or graduate status in any field.

Key Skills

Education

Any Gradute