Description

You will provide hands-on support for end-user hardware and software environments.

Responsibilities

• Perform imaging and reimaging of Windows operating systems for desktops and laptops.
• Manage and provision wireless devices, including Blackberry, Android, and iPhone.
• Utilize the ticketing system to accept assignments, document work, and verify customer satisfaction.
• Provide on-call support during off-hours (5:00 PM to 8:00 AM, weekends, holidays) for P1/P2 tickets.
• Set up and deliver PC equipment to end-users, including peripheral and phone equipment setup.

Required Skills

• 3+ years of experience in desktop support.
• Demonstrated proficiency in Microsoft Windows operating systems (Windows 10, 7, Vista, XP, 2000, 98) and Mac OS.
• Strong knowledge of Microsoft Active Directory and Group Policy Objects (GPO).
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and O365.
• Hands-on experience with imaging utilities like Ghost or SCCM.
• Experience using ServiceNow for IM, SRM, AMDB, CMDB, and Knowledge Management.
• Ability to troubleshoot PC, laptop, tablet (Windows, Apple, Android), and printer issues.
• Working knowledge of client-side remote access troubleshooting.
• Ability to lift and carry up to 50 lbs of equipment safely.

Preferred Skills

• ITIL or CCNP certification.
• Experience with Apple OS X.

Key Skills

Education

Any Gradute