Description

You will provide on-site technical assistance and hardware/software configuration for end users.

Responsibilities

• Install and configure desktops, laptops, mobile devices, peripherals, and associated software.
• Perform break-fix, desk-side support, IMACDs, data migrations, and hardware refreshes.
• Manage the ticket queue to ensure resolution within defined service level agreements.
• Coordinate with vendors for warranty repairs, replacements, and ISP/OEM support.
• Execute telecom tasks including installation and configuration of IP, wireless, analog, and digital phones.
• Perform physical cabling tasks such as punching panels (IDF/MDF) and testing IP and TDM phone cables.
• Support security and compliance tasks including access reviews, risk assessments, and facility inspections.
• Provide IT support for on-site events, meetings, and disaster recovery response.

Required Skills

• 2+ years of experience in field services or desktop support.
• Experience with Windows Operating Systems and MS Office.
• Proficiency in troubleshooting VPN, local and network printing, and mobile devices.
• Hands-on experience with Break Fix, Desk Side Support, IMACDs, Data Migration, and Refreshes.
• Ability to perform hand and feet support for network data and voice devices.
• Technical ability to use testers for IP and TDM phones and punching tools for patch panels.
• Capability to lift up to 30 lbs at waist level.
• Flexibility to travel to remote sites or clusters.
• Availability for on-call support on a rotational basis.

Preferred Skills

• CompTIA A+ certification or equivalent.
• Degree in Computer Science, Information Systems, or equivalent experience.

Key Skills

Education

Any Graduate