Description

You will provide technical support for hardware installation, repair, upgrades, and maintenance.

Responsibilities

• Install, service, and repair system equipment and hardware.
• Resolve customer issues related to hardware maintenance and complex installations.
• Image and refresh devices to maintain operational quality.
• Instruct customers on the proper operation and maintenance of systems.
• Analyze and report on system problem trends and issues.
• Liaise with customers on administrative and technical project matters.

Required Skills

• 5+ years of experience in desktop support or a similar technical role.
• Proficiency with Windows 10 and Windows 11.
• Experience managing and troubleshooting SCCM.
• Hands-on experience with O365 and Azure.
• Ability to troubleshoot VPN connectivity and user accounts.
• Experience with device imaging and hardware refreshing.
• Degree or graduate-level education.

Key Skills

Education

Any Gradute