Desktop Support

You will provide technical support to end users across various computing environments and hardware.

Responsibilities

• Diagnose and resolve user computing issues via phone, remote access, deskside, or site visits.
• Manage new hire device setup, including imaging and configuration.
• Document and resolve incidents using ticketing systems to ensure accurate tracking.
• Maintain device inventory and follow client compliance standards.
• Support mobile devices and troubleshoot VPN connectivity issues.

Required Skills

• 1+ years of experience in Desktop Support or IT Support.
• Strong hands-on experience with macOS.
• Proficiency with Windows 10 and Windows 11.
• Experience with End User Computing (EUC) L2 level.
• Scripting experience.
• Hands-on experience with Office 365 productivity tools.
• Experience using ticketing systems such as ServiceNow.
• Ability to write clear, concise technical documentation.
• Experience with mobile device support and VPN troubleshooting.