Description

You will provide Level 2 technical support for end-users, resolving computing issues through phone, remote access, deskside visits, and on-site support.

Responsibilities

• Diagnose, resolve, and follow up on user computing issues.
• Document and resolve tickets accurately within the ticketing system.
• Balance workloads while maintaining high standards for EUC L2 support.
• Collaborate with domain experts and IT leadership.

Required Skills

• 5+ years of relevant experience in IT support.
• Proven EUC L2 support experience.
• Scripting experience for automation or troubleshooting.
• Proficiency with ticketing systems.
• Fluent written and verbal communication in both English and French.
• Ability to provide customer service in person, via phone, email, and remote tools.
• Availability to work extended hours or occasional nights and weekends.

Preferred Skills

• Any graduate degree.

Key Skills

Education

ANY GRADUATE