Description

You will manage incident and request support for all end-user devices and hardware components.

This role is on-site.

Responsibilities

• Manage the installation, movement, addition, and change (IMAC) of hardware and software components.
• Troubleshoot and resolve desktop problems, workstations, and interrelated hardware or software issues.
• Supervise the ticketing system to ensure timely resolution of all work orders and compliance with service level agreements.
• Execute system reconfigurations and participate in the design of software deployment processes.

Required Skills

• 5+ years of experience in desktop support roles.
• Proficiency with Windows and non-Windows operating environments.
• Hands-on experience with Active Directory and SCCM.
• Experience with image creation, restoration, and patch upgrades using SCCM.
• Ability to support desktops, laptops, tablets, thin clients, Macs, mobile devices, and peripherals.
• Skill in using remote access tools to provide user support.
• Knowledge of asset management and LAN components.

Preferred Skills

• MCSA (Windows 7 Enterprise Desktop Support) certification.
• ITIL Foundation or Intermediate certification.
• Experience in service transition.

Key Skills

Education

Any Graduate