Description

You will handle day-to-day desktop support operations.

Responsibilities

• Image Windows and Mac devices to the latest version.
• Provide second-level technical support to users.
• Perform hardware and software installations on end-user devices.
• Manage smart hands activities and assist with equipment packing/unboxing for remote locations.
• Maintain incident and IMAC resolution/closure rates of 5+ tickets daily.
• Document end-user issues thoroughly within ServiceNow.

Required Skills

• 5+ years of relevant IT support experience.
• Proficiency in Windows operating systems.
• Experience administering Active Directory.
• Familiarity with ServiceNow for ticketing and asset tracking.
• Ability to troubleshoot endpoint encryption, specifically McAfee.
• Experience backing up and restoring end-user data.
• Capability to manage inventory activities and maintain asset databases.

Key Skills

Education

Any Gradute