Description

You will manage daily desktop support operations and provide technical assistance to end users.

This role is on-site.

Responsibilities

• Image and configure Windows and Mac devices to the latest versions.
• Provide second-level technical support for hardware and software issues.
• Perform hardware and software installations on end-user devices.
• Manage smart hands activities, including equipment packing and unboxing for remote locations.
• Document end-user issues thoroughly within ServiceNow and maintain incident resolution rates of 5+ tickets daily.

Required Skills

• 5+ years of relevant IT support experience.
• Proficiency in Windows operating systems.
• Experience administering Active Directory.
• Familiarity with ServiceNow for ticketing and asset tracking.
• Ability to troubleshoot endpoint encryption, specifically McAfee.
• Experience backing up and restoring end-user data.
• Capability to manage inventory activities and maintain asset databases.

Preferred Skills

• Any Graduate

Key Skills

Education

Any Gradute