Description

You will manage the full lifecycle of desktop devices, handling hardware, software, and connectivity incidents.

Responsibilities

• Manage IMAC, desk-side support, and hard/soft break-fix services for laptops and desktops.
• Maintain desktop configurations, including patch updates, hardware replacements, and OS imaging.
• Resolve hardware, software, and connectivity incidents through to completion.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Provide VIP support and act as the primary site contact for IT-related issues.

Required Skills

• 5+ years of experience in desktop support roles.
• Expertise in Windows 7 OS and MS Office/Outlook.
• Hands-on experience with ServiceNow or similar service management tools.
• Proficiency with EUC tools and remote support software.
• Working knowledge of VPN and Lync.
• Understanding of ITIL processes, including Incident, Change, and Problem management.
• Experience with spare and buffer stock management.

Preferred Skills

• Knowledge of Active Directory (AD).
• Experience supporting MAC devices and tablets.

Key Skills

Education

Any Graduate