Description

You provide hands-on technical support for end-user hardware and software environments.

This role is on-site.

Responsibilities

• Perform on-call support during off-office hours, weekends, and public holidays for P1/P2 tickets.
• Diagnose and resolve issues with workstations, peripherals, and phone equipment, including hardware disconnects and reconnections.
• Manage IT assets, performing IMAC tasks and maintaining accurate inventory tracking.
• Utilize a trouble ticketing system to manage assignments, document work, and confirm customer satisfaction.

Required Skills

• 5+ years of demonstrated experience supporting Microsoft Windows operating systems (including Windows 10, 7, Vista, XP, 2000, 98).
• Working knowledge of imaging utilities such as SCCM and Ghost.
• Advanced knowledge of client-side management tools, including Microsoft Active Directory and Group Policy Objects (GPO).
• Proficiency in supporting and troubleshooting wireless devices (Android, iPhone).
• Strong troubleshooting skills across Microsoft OS and application suites.
• Experience delivering and setting up PC equipment for end-users.
• Familiarity with ServiceNow for ticketing and documentation.

Preferred Skills

• Ability to safely move equipment, lifting up to 50 lbs.
• Bachelor's degree in a related field.

Key Skills

Education

Bachelor's degree