Description

You will manage the full lifecycle of desktop devices, including hardware, software, and connectivity incidents.

Responsibilities

• Resolve hardware and software incidents, providing break-fix services for laptops and desktops.
• Execute IMAC and deskside support services for field users.
• Manage desktop imaging, patch updates, and hardware replacements.
• Monitor security profiles and anti-virus compliance across all devices.
• Provide VIP support and serve as the primary on-site IT point of contact.

Required Skills

• 5+ years of experience in desktop support.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Practical knowledge of ITIL processes including Incident, Change, and Problem management.
• Ability to manage spare and buffer stock.
• Any Graduate degree or equivalent technical training.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting MAC devices and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate