Description

You will provide end-user support for hardware and software issues across Mac and Windows environments.

Responsibilities

• Configure, install, and troubleshoot desktops, laptops, printers, and mobile applications.
• Manage the full lifecycle of new hire setups, including asset procurement, supplier coordination, and Day 1 support.
• Maintain accurate asset records within ServiceNow CMDB and MDM in real-time.
• Perform weekly on-site asset audits to ensure AirWatch and ServiceNow data integrity.
• Resolve technical incidents and document troubleshooting steps within ServiceNow following ITIL practices.
• Liaise with cross-departmental teams and suppliers to coordinate asset deliveries and resolve hardware delays.

Required Skills

• 5+ years of experience in Desktop Support.
• Proficiency in supporting both Mac and Windows operating systems.
• Experience building machines and configuring hardware.
• Hands-on experience with ServiceNow for incident management and asset tracking.
• Working knowledge of ITIL practices.
• Experience managing mobile applications and mobile device management.
• Ability to manage hardware assets, including printers and mobile phones.
• Strong communication skills for end-user interaction and cross-departmental collaboration.
• Any Graduate degree.

Key Skills

Education

Any Graduate