Description

Provide technical desktop support for hardware, software, and network connectivity across Philadelphia and Norristown locations.

Responsibilities

• Resolve incident and change management tickets using ServiceNow.
• Install, configure, and test workstation peripherals and hardware.
• Perform hardware and software diagnostics and physical equipment installation.
• Troubleshoot MS products and assistive technology software.
• Support remote IT teams and assist customers with technical issue resolution.

Required Skills

• 5+ years of experience in desktop support.
• Expertise in assistive technology software including JAWS, ZoomText, and Kurzweill.
• Proficiency with ServiceNow for incident and change management.
• Advanced troubleshooting skills for Microsoft products.
• Experience managing workstation deployments and installations.
• Knowledge of resolving issues with braille printing and A/V communications hardware.
• Ability to maintain network connectivity and local printing mechanisms.
• Degree or any graduate level education.

Key Skills

Education

Any Graduate