Description

Provide technical support for hardware and software issues to onsite and remote executives.

This role is on-site.

Responsibilities

• Resolve complex break/fix issues in person or via telephone.
• Manage installations, replacements, and upgrades for hardware and software.
• Set up and monitor high-priority executive meetings using AV and collaboration services.
• Perform proactive walkthroughs and respond to support requests, including off-hours.
• Log, report, and monitor desktop operations according to established procedures.

Required Skills

• 5+ years of experience in Desktop Support.
• Working knowledge of current protocols, operating systems, and standards.
• Experience providing support to executive-level users.
• Ability to research and test new technologies and solutions.
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent written and oral communication skills.
• Proven ability to prioritize tasks and manage time effectively.
• Flexibility to be on call during off-hours and weekends.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Gradute