Description

You will provide on-site technical support and end-user computing services to resolve hardware and software issues.

This role is on-site.

Responsibilities

• Troubleshoot hardware components including RAM, HDD, and display issues.
• Resolve software issues related to Windows OS and Microsoft Office Suite.
• Manage user accounts and permissions within Active Directory and Office 365.
• Diagnose and resolve basic networking connectivity problems.
• Provide direct customer service and technical assistance to end users.

Required Skills

• 5+ years of experience in a desktop support or IT helpdesk role.
• Proficiency with Windows OS and Microsoft Office Suite.
• Hands-on experience with Active Directory and Office 365.
• Understanding of core networking concepts including IP, DNS, and DHCP.
• Ability to perform hardware repairs and component replacements.
• Strong problem-solving and time-management skills.
• Effective communication skills for user-facing support.
• Any Graduate degree.

Key Skills

Education

Any Graduate