Description

You provide hands-on technical support for end-user hardware and software issues in a local office environment.

This role is on-site.

Responsibilities

• Resolve hardware and software issues for Windows PCs, Mac computers, and iOS handheld devices.
• Manage the full lifecycle of user hardware, including imaging, configuring, onboarding new users, and retiring old devices.
• Support meeting room technology, including TVs, Polycom, and audio/video conferencing hardware.
• Troubleshoot peripherals such as cabling, projectors, phones, keyboards, and mice.
• Document technical issues and maintain detailed notes within ServiceNow incident tickets.

Required Skills

• 5+ years of experience in end-user technical support.
• Proficiency in troubleshooting Windows and Mac operating systems.
• Hands-on experience with Dell and Mac hardware platforms.
• Experience managing incident tickets using ServiceNow.
• Strong knowledge of Microsoft Office 365 (online and desktop applications).
• Ability to support iOS and other handheld mobile devices.
• Experience with hardware break-fix and device imaging processes.
• Technical knowledge of AV equipment including televisions and projectors.

Preferred Skills

• Experience working with asset management workflows for device retirement.

Key Skills

Education

Any Gradute