Description

Provide technical support to staff and executives, managing hardware, software, and specialized devices.

This role is on-site.

Responsibilities

• Resolve complex break/fix issues for onsite and remote executives in person or via telephone.
• Perform hardware and software installations, replacements, and upgrades.
• Set up and monitor high-priority executive meetings using collaboration and AV services.
• Track, troubleshoot, and resolve issues involving desktops, smartphones, bar code scanners, and printers.
• Monitor desktop operations through regular logging, reporting, and proactive walkthroughs.

Required Skills

• 5+ years of experience with desktop hardware and operating systems.
• 5+ years of experience with Microsoft O365 products including Windows, Office, Outlook, and Skype.
• 5+ years of experience with business communication platforms, messaging, and video conferencing.
• Technical proficiency with bar code scanners, printers, and smartphones.
• Experience providing executive-level IT support.
• Ability to research and test new technologies and solutions.
• Strong analytical, problem-solving, and time management skills.

Preferred Skills

• Proven ability to prioritize tasks and execute in a collaborative environment.

Key Skills

Education

Any Gradute