Description

You provide onsite technical assistance and end-user support for hardware and software environments.

This role is on-site.

Responsibilities

• Install and configure desktops, laptops, mobile devices, peripherals, and related software.
• Perform break-fix tasks, desk-side support, IMACDs, data migrations, and hardware refreshes.
• Manage the ticket queue to ensure resolution and closure within defined service level agreements.
• Coordinate with vendors for hardware warranty repairs and replacements.
• Execute security and compliance tasks including access reviews, risk assessments, and maintenance of verification logs.

Required Skills

• 5+ years of experience in desktop support.
• Hands-on experience with IMACD (Install, Move, Add, Change, Delete) processes.
• Proficiency in hardware installation and configuration.
• Experience with data migration and system refreshes.
• Proven ability to manage and resolve technical support tickets.
• Competency in break-fix troubleshooting.
• Experience with iMac hardware and software.
• Ability to provide on-call support on a rotational basis.

Preferred Skills

• Experience with IT support for onsite events, meetings, and disaster recovery response.

Key Skills

Education

Any Graduate