Description

You will provide technical support and hardware lifecycle management for desktop and laptop devices.

This role is on-site.

Responsibilities

• Troubleshoot hardware, software, and operating system issues for desktops, laptops, and peripherals.
• Install, configure, and update operating systems, applications, and drivers.
• Manage the full asset lifecycle, including inventory audits, stock movement tracking, and equipment disposal.
• Execute ticketing processes for incidents and service requests while meeting defined SLAs.
• Perform physical hardware tasks such as unboxing, packing, and quality assurance testing of laptops.

Required Skills

• 5+ years of experience in desktop and laptop support.
• Experience with OS installation, configuration, and troubleshooting.
• Hands-on experience using ticketing applications and following service desk processes.
• Knowledge of hardware asset management and inventory record processes.
• Experience with remote assistance for PC setup and upgrades.
• Ability to perform basic network troubleshooting.
• Knowledge of iPhone configuration.
• Proficiency in Microsoft Excel for reporting and inventory tracking.

Preferred Skills

• Hands-and-feet support for network, printer, and firewall activities, including vendor coordination.

Key Skills

Education

Any Gradute