Description

Provide technical support for hardware and software products within a physical or virtual technology zone.

Responsibilities

• Troubleshoot hardware issues involving Windows, MAC, and cellular devices.
• Resolve colleague technology inquiries within specified timeframes and defined processes.
• Escalate unresolved problems to the appropriate technical support groups.
• Follow up on all open tickets and issues to ensure completion.
• Identify opportunities for process improvement and problem elimination.

Required Skills

• 1-2 years of experience working in a technology field.
• Desktop Support experience.
• Hardware troubleshooting for Windows, MAC, and cellular devices.
• Ability to resolve most inquiries independently using established workflow processes.
• Strong analytical, oral, and written communication skills.
• Ability to multi-task while handling multiple lines of business with minimal supervision.
• High school diploma or GED required.

Preferred Skills

• Associate degree in Computer Science or a related discipline.

Key Skills

Education

Any Graduate