Description

You will provide technical expertise and end-user support for desktop, laptop, and mobile hardware.

This role is on-site.

Responsibilities

• Resolve first-line technical issues via desk-side, phone, or remote support.
• Manage the full lifecycle of user technology, including onboarding, deployment, offboarding, and asset recovery.
• Perform hardware break/fix, maintenance, and PC/laptop builds.
• Log tickets meticulously and escalate complex issues to specialized support teams.
• Support a growing mobility platform including iOS, Android, and Windows-based devices.

Required Skills

• 5+ years of experience in desktop support or a similar technical role.
• Extensive knowledge of Microsoft Windows platforms, specifically Windows 10.
• Proficiency with Mac OS and Microsoft Office 365.
• Hands-on experience with Active Directory, SCCM, and Exchange.
• Experience managing hardware including HP laptops and Cisco phones.
• Ability to support network and local HP and Canon printers.
• Experience working within an ITIL-based Service Desk environment.
• Familiarity with Remote Connectivity Platforms.

Preferred Skills

• Degree or equivalent experience (Any Graduate).

Key Skills

Education

Any Graduate