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Quantum World Technologies Inc Logo
Desktop Support Specialist

Quantum World Technologies Inc

 

Berkeley Heights, NJ, USA

Posted On: 4 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Desktop Support
Tenure: No Preference/Any
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Description

You will provide technical expertise and end-user support for desktop, laptop, and mobile hardware.

This role is on-site.

Responsibilities

  • Resolve first-line technical issues via desk-side, phone, or remote support.
  • Manage the full lifecycle of user technology, including onboarding, deployment, offboarding, and asset recovery.
  • Perform hardware break/fix, maintenance, and PC/laptop builds.
  • Log tickets meticulously and escalate complex issues to specialized support teams.
  • Support a growing mobility platform including iOS, Android, and Windows-based devices.

Required Skills

  • 5+ years of experience in desktop support or a similar technical role.
  • Extensive knowledge of Microsoft Windows platforms, specifically Windows 10.
  • Proficiency with Mac OS and Microsoft Office 365.
  • Hands-on experience with Active Directory, SCCM, and Exchange.
  • Experience managing hardware including HP laptops and Cisco phones.
  • Ability to support network and local HP and Canon printers.
  • Experience working within an ITIL-based Service Desk environment.
  • Familiarity with Remote Connectivity Platforms.

Preferred Skills

  • Degree or equivalent experience (Any Graduate).

Education

Any Graduate

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