Desktop Support Specialist

You will provide technical support for desktop hardware, software, and remote connectivity.

Responsibilities

• Resolve technical issues via phone support and service desk channels.
• Troubleshoot Windows operating systems across various client and server versions.
• Manage user accounts and mailboxes within Active Directory and Exchange.
• Support hardware including laptops, desktops, printers, and mobile devices.
• Utilize remote desktop tools to assist users via VPN and dial-in connections.

Required Skills

• 5+ years of technical service desk or call center experience.
• Proficiency with Windows 8 and Windows 10.
• Hands-on experience with Active Directory and Exchange.
• Experience using ITSM ticketing tools like Remedy.
• Competency with remote connectivity tools including Bomgar, WebEx, and Live Meeting.
• Advanced use of MS Office Suite, including Excel with VBA.
• Troubleshooting Windows client OS (XP, Vista, 7, 8, 10) and Server versions (2000, 2003, 2008).
• Support for VPN, remote dial-in, and mobile devices like BlackBerry and PDA.
• Familiarity with MS Office applications including Word, Excel, PowerPoint, Outlook, Project, and Visio.
• Knowledge of Adobe Acrobat, WinZip, and standard internet browsers.

Preferred Skills

• Any Graduate degree.