Description

You resolve desktop hardware, software, and connectivity issues for end users.

This role is on-site.

Responsibilities

• Resolve technical issues via phone support and service desk channels.
• Troubleshoot Windows operating systems across client and server versions.
• Manage user accounts and mailboxes within Active Directory and Exchange.
• Support hardware including laptops, desktops, printers, and mobile devices.
• Utilize remote desktop tools to assist users via VPN and dial-in connections.

Required Skills

• 5+ years of technical service desk or call center experience.
• Proficiency with Windows 8, Windows 10, and legacy versions (XP, Vista, 7).
• Hands-on experience with Active Directory and Exchange.
• Experience using ITSM ticketing tools like Remedy.
• Competency with remote connectivity tools including Bomgar, WebEx, and Live Meeting.
• Advanced use of MS Office Suite, including Excel with VBA.
• Support for VPN, remote dial-in, and mobile devices like BlackBerry and PDA.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate