Description

Provide dedicated technical support to C-Suite executives and VIP staff, resolving complex break/fix issues for onsite and remote users.

This role is on-site.

Responsibilities

• Resolve complex hardware, OS, and software issues in person or via telephone.
• Troubleshoot Windows 10, Microsoft Office 365, iOS, Android, VPN, and disk encryption.
• Manage hardware and software lifecycles including imaging, installations, and upgrades.
• Set up and monitor high-priority executive meetings using AV and collaboration services.
• Provide smart hands support for network and voice services.

Required Skills

• 7+ years of experience in desktop hardware, operating systems, and printers.
• 5+ years of direct experience supporting C-Suite executives and VIP staff.
• 7+ years of experience with Microsoft products including Windows, Office, and Outlook.
• 7+ years of experience with business communication platforms, messaging, and video conferencing.
• Proficiency with VPN, Anti-virus, Webex, and mobile operating systems (iOS/Android).
• Ability to perform hands-on troubleshooting under intense scrutiny.
• Strong technical knowledge of current protocols, operating systems, and standards.
• Bachelor's degree or equivalent experience (7+ years in an IT technical role).

Key Skills

Education

Bachelor's degree