Description

You will provide front-line technical support for hardware, software, and peripherals in an onsite corporate or manufacturing environment.

Responsibilities

• Resolve user hardware and software issues via phone, chat, email, or ticketing systems.
• Manage assigned service tickets through to closure to ensure adherence to SLAs.
• Install and configure new hardware, software, and peripheral equipment.
• Maintain equipment, software, and supply inventories.
• Coordinate service or replacements for defective products with vendors and manufacturers.

Required Skills

• 5+ years of infrastructure support experience in a corporate or manufacturing environment.
• Proficiency with Windows 7/8/10 and Mac OS.
• Hands-on experience with JAMF and Mac management.
• Experience using Active Directory and ServiceNow.
• Proficiency with Office 365 and Microsoft Office Suite.
• Strong troubleshooting skills to diagnose and resolve complex technical problems.
• Ability to explain technical issues to non-technical employees.
• Ability to access technical data and areas controlled by US export control laws.

Key Skills

Education

Any Graduate