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Tanisha Systems  Inc Logo
Desktop Support Specialist

Tanisha Systems Inc

 

Durham, NC, USA

Posted On: 4 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Desktop Support Specialist
Tenure: No Preference/Any
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Description

You will provide front-line technical support for hardware, software, and peripherals in an onsite corporate or manufacturing environment.

This role is on-site.

Responsibilities

  • Resolve user hardware and software issues via phone, chat, email, or ticketing systems.
  • Manage assigned service tickets through to closure to ensure adherence to SLAs.
  • Install and configure new hardware, software, and peripheral equipment.
  • Maintain equipment, software, and supply inventories.
  • Coordinate service or replacements for defective products with vendors and manufacturers.

Required Skills

  • 5+ years of infrastructure support experience in a corporate or manufacturing environment.
  • Proficiency with Windows 7/8/10 and Mac OS.
  • Hands-on experience with JAMF and Mac management.
  • Experience using Active Directory and ServiceNow.
  • Proficiency with Office 365 and Microsoft Office Suite.
  • Strong troubleshooting skills to diagnose and resolve complex technical problems.
  • Ability to explain technical issues to non-technical employees.
  • Ability to access technical data and areas controlled by US export control laws.

Education

Any Graduate

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