Description

You will provide technical support and hardware maintenance within a Service Desk environment in Galveston, TX.

This role is on-site.

Responsibilities

• Troubleshoot and resolve PC, Mac, and Thin Client hardware and software issues remotely and via phone.
• Install, configure, and upgrade desktops, laptops, and peripheral equipment according to established standards.
• Diagnose and resolve non-recurring application software and operating system problems.
• Manage user requests and technical tickets using Active Directory and remote access tools.
• Maintain workstation performance through regular monitoring, repairing, and hardware maintenance.

Required Skills

• 1 year of desktop support experience with an Associate degree or equivalent, or 3 years of direct desktop support experience.
• Hands-on experience supporting Windows operating systems.
• Experience with Macintosh hardware and software.
• Proficiency with Active Directory services.
• Service Desk experience in a troubleshooting environment.
• Microsoft certifications such as MCP, MCSE, or A+.

Preferred Skills

• Experience with Wyse Terminals.
• Experience with Citrix technology.

Key Skills

Education

Any Graduate