Desktop Support Specialist

You will manage the full lifecycle of desktop devices, including hardware, software, and connectivity incidents.

Responsibilities

• Resolve hardware, software, and connectivity incidents for laptops and desktops, including break-fix services.
• Manage IMAC and deskside support services, providing hardware and software maintenance for field users.
• Install and maintain desktop images, patch updates, and hardware replacements.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Provide VIP support and act as the primary site contact for IT-related issues.
• Analyze Service Desk data to identify user training needs or automation opportunities.

Required Skills

• 5+ years of experience in desktop support.
• Expertise in Windows 7 OS and MS Office/Outlook.
• Proficiency with EUC tools and remote support tools.
• Experience using Service Management tools such as ServiceNow.
• Knowledge of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience managing desktop device hardware, software, and spares.
• Associate degree in electronics or a related technical field required; Bachelor's degree preferred.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting Mac devices and tablets.
• Understanding of VPN, Lync, and mobile device support.