Description

You will provide technical support for end users across Windows, Mac, and iOS platforms in Lanett, AL.

Responsibilities

• Resolve hardware and software issues for Windows PCs, Macs, and handheld iOS devices.
• Manage the full lifecycle of IT equipment, including imaging, configuring, onboarding new users, and retiring old devices.
• Support meeting room technology, including TVs, Polycom, and audio/video conferencing hardware.
• Document technical issues and maintain detailed notes within ServiceNow incident tickets.
• Troubleshoot peripherals, cabling, projectors, and Microsoft Office 365 applications.

Required Skills

• 5+ years of experience in end-user technical support.
• Hands-on experience troubleshooting Windows and macOS operating systems.
• Proficiency with ServiceNow for incident ticket management.
• Experience supporting Microsoft Office Suite, including Office 365 online and desktop applications.
• Technical knowledge of Dell and Mac hardware platforms.
• Ability to support iOS and other mobile handheld devices.
• Experience with AV hardware including Polycom, televisions, and projectors.
• Proven ability to follow technical guides for device imaging and hardware decommissioning.

Preferred Skills

• Bachelor's degree or equivalent graduate status.

Key Skills

Education

Any Gradute