Description

You will provide onsite technical support for hardware, software, and end-user computing environments in Los Angeles.

Responsibilities

• Support devices including thin clients, laptops, mobile phones, tablets, and peripherals.
• Provide on-demand walk-up support and resolve general computing inquiries for service recipients.
• Resolve incidents and service requests within the end-user computing environment.
• Perform break/fix support, including replacing defective parts and systems.
• Manage parts and perform preventative maintenance for hardware during and after warranty periods.

Required Skills

• 4+ years of experience in technical support roles.
• Proven expertise in hardware and software troubleshooting.
• Experience with device installation and configuration.
• Hands-on experience supporting mobile devices and tablets.
• Ability to manage hardware maintenance and parts replacement.
• Any Graduate degree.

Preferred Skills

• Experience coordinating with internal teams and third-party providers.

Key Skills

Education

Any Graduate