Description

Provide first-line technical support for end-users in a Manhattan-based office.

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues for desktops and laptops.
• Configure and set up new hardware and software installations.
• Install and maintain network printers and peripheral devices.
• Manage operating system and application-level problems to ensure system stability.
• Document and track all support requests within the ticketing system.

Required Skills

• 5+ years of experience in desktop support or a similar technical role.
• Proficiency with Windows operating systems.
• Hands-on experience with Active Directory.
• Solid understanding of networking fundamentals.
• Proven troubleshooting skills for hardware and software.
• Experience managing peripheral device connectivity and maintenance.
• Ability to document technical workflows and request histories.

Preferred Skills

• Bachelor's degree or any graduate degree.

Key Skills

Education

Any Graduate