Description

You will provide on-site IT support, diagnosing and resolving desktop issues for clients.

Responsibilities

• Install, configure, test, maintain, monitor, and troubleshoot workstations and mobile devices.
• Utilize the ticket management system to record, update, and resolve helpdesk tickets.
• Collaborate with global support groups to troubleshoot client issues.
• Participate in disaster recovery testing exercises.
• Write technical support and client documentation, including Knowledgebase articles.

Required Skills

• Minimum 5 years of relevant experience in Desktop Support/IT Helpdesk.
• Hands-on experience supporting Windows 7, Windows 10, Windows 11, and MAC OS.
• Experience configuring, installing, and troubleshooting printers, PCs, and laptops.
• Familiarity with VPN, Soft Phones, Remote Desktop, and VDIs.
• Proven experience with ServiceNow ticketing system.
• Support experience with iPhone, iOS, Android, and Windows phones/tablets.
• Strong organizational, analytical, and time management skills.
• Ability to work autonomously and within a team environment.

Key Skills

Education

Any Gradute