Description

You will provide on-site deskside IT support and technical resolution for client hardware and software issues.

This role is on-site.

Responsibilities

• Diagnose and resolve desktop, mobile, and workstation problems through on-site analysis.
• Install, configure, and maintain client workstations, mobile devices, and related hardware.
• Manage and resolve tickets within ServiceNow to ensure service level agreements are met.
• Collaborate with global support groups to troubleshoot complex client issues.
• Document technical processes and solutions via Knowledgebase articles.

Required Skills

• 8+ years of experience in Desktop Support or IT Helpdesk roles.
• Hands-on support for Windows 7, 10, 11, and macOS.
• Experience managing Windows 11 migrations.
• Proficiency with Windows, iPhone, iOS, and Android mobile support.
• Technical troubleshooting of printers, PCs, laptops, VPN, Soft Phones, Remote Desktop, and VDI.
• Direct experience using ServiceNow for ticket management.
• Proven track record supporting clients within a financial environment.
• Strong organizational skills with the ability to work autonomously or within a team.

Preferred Skills

• Experience participating in disaster recovery testing and asset inventory management.
• Graduate degree in a relevant field.

Key Skills

Education

Any Gradute