Description

Provide onsite technical support for hardware, software, and service desk requests in Raleigh, NC.

Responsibilities

• Resolve IT incidents and service desk tickets by evaluating business impact and prioritizing tasks.
• Install, image, and deploy new computers, business applications, and peripheral devices including local and network printers.
• Manage user data and profile migrations during hardware replacement cycles.
• Coordinate with Data Center Operations for account management in AD, email, NCID, and Citrix, as well as file server data storage and restores.
• Collaborate with application development and network infrastructure teams to provide technical details for troubleshooting complex issues.

Required Skills

• 5+ years of experience in desktop support or technical services.
• Expertise in computer hardware, software, peripherals, and components.
• Strong understanding of networking protocols and communications.
• Experience with Active Directory (AD), email administration, NCID, and Citrix.
• Proficiency in managing user data, profile migrations, and data restores.
• Ability to lead projects and direct the work of others.
• Knowledge of IT security policies and data protection standards.

Preferred Skills

• Project Management skills.

Key Skills

Education

Any Graduate