Description

You will provide high-level technical support for hardware installations, software deployment, and service desk requests.

Responsibilities

• Install and image new computers, loading appropriate software and migrating user profiles during hardware replacements.
• Resolve IT incidents and problems by evaluating business impact and maintaining constant communication with customers.
• Configure and install local and network printers, peripherals, and other computer components.
• Collaborate with Data Center Operations on account creations and modifications involving AD, email, NCID, and Citrix.
• Partner with application development and network infrastructure teams to provide technical details for resolving complex software and connectivity issues.
• Develop and maintain technical documentation for processes and procedures to meet internal and external service level agreements.

Required Skills

• 5+ years of experience in technical support or desktop engineering.
• Deep knowledge of computer hardware, software, peripherals, and internal components.
• Experience with computer imaging and deployment processes.
• Proficiency managing accounts and services within AD, email, NCID, and Citrix.
• Understanding of networking protocols and communications.
• Ability to lead projects and direct the work of others to achieve organizational goals.
• Strong documentation skills for maintaining operational standards.
• Experience troubleshooting application-level and network-level issues.

Key Skills

Education

Any Graduate