Description

You provide onsite technical support for hardware, software, and service desk operations in Raleigh, NC.

This role is on-site.

Responsibilities

• Install, image, and configure new computers and load appropriate software.
• Manage user data and profile migrations during hardware replacements.
• Install and configure local and network printers and other peripherals.
• Coordinate with Data Center Operations for account management in Active Directory, email, NCID, and Citrix.
• Document processes to maintain operational and service level agreements.

Required Skills

• 7+ years of experience in desktop support and technical services.
• Expertise in computer hardware, software, peripherals, and components.
• Proficiency with networking protocols and communications.
• Experience with computer imaging and software deployment.
• Ability to use call tracking systems to manage and update incident status.
• Knowledge of service desk operations and service level agreements.
• Experience managing user accounts via Active Directory, email, or Citrix.
• Ability to lead projects and direct the work of others.

Key Skills

Education

Any Graduate