Description

Provide Tier 1 technical support for hardware and software issues in San Carlos, CA.

Responsibilities

• Troubleshoot Tier 1 hardware and software problems.
• Resolve AV and printer connectivity or functional issues.
• Manage desk setups and workstation deployments.
• Explain technical concepts to non-technical users clearly.

Required Skills

• 5+ years of technical experience.
• Proficiency with Windows and Mac OS.
• Hands-on experience with Dell and Lenovo laptops.
• Troubleshooting O365, Zoom, VPN, and WiFi.
• Experience in customer service roles.
• Degree or equivalent graduate-level education (Any Graduate).

Key Skills

Education

Any Graduate