Description

You provide second-level endpoint support for users across the US and Canada, managing Windows 10 and Mac OS environments.

This role is on-site.

Responsibilities

• Provide second-level technical support for Windows 10 and Mac OS endpoints.
• Manage Windows OS installation and configuration processes.
• Administer Active Directory Group Policy Objects (GPO).
• Utilize VBScript and PowerShell for desktop management and automation.

Required Skills

• 2-4 years of experience in Desktop Management or Infrastructure Services.
• Hands-on experience with Windows 10 and Mac OS endpoint support.
• Proficiency in Windows OS installation and configuration.
• Experience with Active Directory and GPO administration.
• Foundational understanding of VBScript and PowerShell scripting.
• Minimum 1 year of direct technical support experience.

Preferred Skills

• 3 years of tenure in a similar desktop support role.

Key Skills

Education

Not specified