Description

You resolve technical support issues for end-user hardware and software via remote or on-site access.

This role is hybrid.

Responsibilities

• Install, configure, and troubleshoot COTS and proprietary software.
• Monitor call tracking systems to resolve incidents against SLAs.
• Document activity and log product problems in the knowledge database.
• Communicate technical information clearly to non-technical audiences.
• Assist with corporate software image installation and new product testing.

Required Skills

• 5+ years of experience in Technical Support.
• Experience installing, troubleshooting, and maintaining computer hardware.
• Knowledge of Windows 7 Operating System.
• Proficiency with Microsoft Office 2010 and 2013.
• Familiarity with computer maintenance and virus removal.
• Experience with computer backup and restoration procedures.
• Understanding of data networks and protocols.

Preferred Skills

• Bachelor's degree in a related field.

Key Skills

Education

Bachelor's degree